Legal

Terms & Conditions

Last updated: 15 May 2025

1. Acceptance of terms

By using the Tideglass website at tideglassx.pro or submitting a booking enquiry, you agree to these terms. If you don't agree, please don't use the site or make a booking. We may update these terms from time to time; the current version is always the one on this page.

2. What we offer

Tideglass provides outdoor and adventure experiences based at Khlong Sok, Surat Thani, Thailand. Current offerings are: a guided kayak day on the Cheow Lan reservoir (฿6,500 per person), a two-night floating bungalow stay with full board (฿11,400 per room for two guests), and a daily kayak and dry-bag rental (฿3,500 per day). Descriptions on the site are intended to give a clear picture of what each experience involves; precise details are confirmed at booking.

3. Eligibility and your responsibilities

Anyone making a booking must be 18 or older, or be accompanied by a guardian who accepts these terms on their behalf. You are responsible for ensuring that the people in your group are physically able to take part in the chosen activity and that you have read any information we send before the trip. Please let us know at booking if there are health conditions, mobility considerations, or other factors we should be aware of so we can advise appropriately.

4. Bookings and payment

Bookings are made by submitting an enquiry and receiving written confirmation from us. A deposit of 50% of the total booking value is required to hold a date; it is payable by bank transfer or in cash. The remaining balance is settled on the day of arrival. Prices are quoted in Thai Baht (฿) and are subject to change before confirmation. Once a booking is confirmed in writing, the agreed price applies.

5. Cancellations, changes, and refunds

If you cancel more than 72 hours before the agreed start time, we will refund the deposit in full. Cancellations within 72 hours of the start time forfeit the deposit; however, the deposit amount can be applied to a rescheduled date within 90 days if you notify us before the original start time. We reserve the right to postpone or modify a trip due to weather, water conditions, or safety considerations. In those cases we will offer a full rescheduling option or a refund of any payments made.

6. Intellectual property

The content on tideglassx.pro — including text, photographs, layout, and the Tideglass name — belongs to Tideglass. You may not copy, reproduce, or use it commercially without written permission. Sharing links to the site is fine.

7. Acceptable use

When using the site or our services, you agree not to: submit false information, use the site for any unlawful purpose, attempt to interfere with the site's technical operation, or act in a way that could endanger other participants or staff. We reserve the right to decline or end a booking if conduct on the trip creates a safety concern for anyone in the group.

8. Disclaimers and liability

Outdoor activities on open water carry inherent risks. We take reasonable steps to run safe, well-equipped trips, but we cannot account for every variable. By booking, you acknowledge that participation involves some level of physical risk. To the extent permitted by applicable law, our liability for any claim arising from a booking is limited to the amount you paid for the relevant experience. We are not liable for loss of personal belongings, missed onward travel, or circumstances outside our reasonable control.

9. Third-party links

The site may include links to external resources such as transport services or local information. We don't control those sites and aren't responsible for their content or practices.

10. Governing law

These terms are governed by the laws of Thailand. Any disputes will be subject to the jurisdiction of the courts in Surat Thani province, Thailand, unless other arrangements are required by applicable law.

11. Changes

We may revise these terms. The updated version will appear on this page with a new date. Using the site or making a booking after an update means you accept the revised terms.

12. Contact

Tideglass
142 Khlong Sok Road, Khlong Sok, Phanom, Surat Thani 84250
Email: [email protected]
Phone: +66 91 248 5736